Positive experiences for hosts and guests
Simplify your holiday rental with our property management solution
Concierge BNB was founded in 2015 with the dream of a customer service-focused solution to short-term rentals where hosts and guests were at the heart.
With Concierge BNB hosting your home while you are away, you can rest assured that the rental will be controlled, safe and secure. You will benefit from our complete service, from marketing your property, coordinating cleaning, linen change-over and managing the rental process. The end result for you being great financial returns with peace of mind.
Let Concierge BNB take care of your guests from check-in to check-out and offer them the best comfort and service available.
How it all began
Whilst travelling extensively for work in 2014, Arnaud Nicolas rented out his flat in Manhattan NYC on Airbnb. However, without local support to manage bookings, check-ins, key exchange etc whilst he was away, Arnaud Nicolas found it was almost impossible to maximise the rental returns and deliver his guests an experience to achieve 5 star ratings. It was when Ketty stepped in to offer her help that the idea of Concierge BNB was born.
The dream was to start a customer service focused solution where hosts and guests were at the heart. Providing hosts with peace of mind while away, and opening the door of beautiful homes to travellers to enjoy an hotel experience in a home environment.
Arnaud Nicolas, the CEO of CONCIERGE-BNB, goes behind the scenes of Airbnb's most successful profiles and shares practical tips for making the most of your property.
1. Offer a personal touch
Having a characterful, clean place with comfy beds and fresh linen is certainly key to creating a comfortable space for guests, but demonstrating a personal touch is what takes a property to the next level. Take special care in the way you present your listing. For example, opting for brightly coloured accents conveys to potential guests a sense of design and attention to detail. Leaving tea mugs thoughtfully near the kettle and tasteful stationery and pens on the entryway table shows that you've thought about your guest and are offering them small things that will make their stay all the more comfortable and pleasing.
2. Eliminate clutter
It's natural for a home to contain many more possessions than a hotel. Yet having excessive odds and ends splayed out in common spaces where people can see simply looks messy - especially in pictures. Taking time to tidy up your spaces and put away any non-essential items can really open up your living areas, making them appear even larger and more inviting than they are. Showcasing uncluttered, open rooms makes a home appear more welcoming.
3. A warm, sunny welcome
Pictures showing sun streaming through a clean, bright window almost always convey a feeling of positivity. Showing potential guests pictures of your home with natural light and sun is a simple, yet effective way of making your space look inviting and modern.
CONCIERGE BNB FRANCE
4. Choose a good angle
There's a reason models pose at an angle - they know every photographed object has a 'good side'. Your home is no exception. Taking photos straight on using a smartphone can make a space look flat and uninspired. Using a high-quality camera and photographing a room from an angle that fits as much of the room into one shot creates an image that presents the space in a more professional, aesthetically pleasing manner.
5. As clean as you can
It's crucial that a guest arriving into an Airbnb property feels comfortable, and cleanliness plays a large part in how well received a home is. Let's face it, not all of us have the time (or skill) to clean the place from top to bottom. Hiring a professional cleaner before you take shots of your space (and again before your guests arrive, of course!) can really make a place shine, generating pictures that show off your property at its orderly and clean best.
6. Be responsive
Airbnb's search ranking algorithm is based on a number of factors at play, but host responsiveness is one of the biggest. Both response time (length of time it takes to respond to an enquiry) and rate (how many responses to enquiries a host has) contribute to a host's overall site ranking. Quickly replying to enquiries each and every time will increase the chances that your profile moves to the top of the list. Conversely, neglecting an enquiry for 24 hours will cause your average rate to drop. More significantly, ignoring an enquiry for more than two days may even cause your profile to be shut down. To ensure your responses are speedy and professional, stay on top of your Airbnb email alerts, and reply to enquiries in a friendly, helpful manner as soon as you hear your mobile phone ping.
7. Offer a versatile listing
It's a myth that guests choose a rental based on price alone. Unlike staying in a hotel, Airbnb guests have the option to book the size, style, decor and location of a home that best fits their needs. Variables such as the unique character of the flat can be compelling for some would-be guests, so make sure to offer pictures that go beyond showcasing just the basics. If your home is a period house that happens to feature authentic Victorian fixtures, call that out in your listing. You never know - there may be someone out there looking for a cosy, Dickensian experience.
8. Employ a professional
As we've gone over, tips on presenting your home and photographing it properly can make a big difference in the success of your Airbnb listing. But if you're truly at a loss with knowing where to start (or having the time), hiring a professional Airbnb management service like Concierge BNB can make the difference between your listing getting lost among many and becoming that all-star listing. Professional photos taken by Concierge-BNB have increased Airbnb profile views by up to 35 per cent and have quadrupled the number of bookings.
9. A warm welcome goes a long way
After a long day of travel, often the first thing on a guest's agenda after setting down their suitcase is a cup of tea. While you're under no obligation to bonus amenities like tea, coffee, shower gel and toilet tissue to your Airbnb guests, these small details can make a massive difference to your guests and will be reflected in their reviews. It certainly doesn't hurt to ensure your listing includes pictures of the personal touches and freebies a guest can expect when staying in your Airbnb rental.
10. You are your own best advocate
In addition to offering a nice, clean and attractive space for guests, one important (yet overlooked) feature of a highly rated property is you. Being a good, attentive host can go a long way. Steps you can take to make guests feel welcome and cared for include meeting a guest at your door to drop off keys, rather than leaving them anonymously in a lockbox. Greeting guests with a friendly smile and helpful attitude makes them feel comfortable and confident in their decision to rent your property using Airbnb.